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📊 Verification levels explained

To keep things safe and compliant, we may run different levels of verification on your account.

Most of the time, this happens in the background — but if we need anything from you, we’ll let you know.

Level 1 — Basic Verification

We confirm that you:

  • Are 18 or over

  • Are located in the UK

This usually happens during sign-up.

If we can’t verify you automatically, we’ll ask for:

  • Proof of ID (Passport, Driving Licence, or National ID)

  • Proof of Address (Bank statement, utility bill, or government letter)

✅ Once approved, you’re good to go.

Level 2 — Standard Verification

After Level 1, you can use your account as normal — deposits, withdrawals, the lot.

At certain points, we may need to run a few additional checks.

This might include:

  • Proof of ID

  • Proof of Address

If anything’s needed, we’ll explain exactly what to do.

Level 3 — Advanced Checks

In some cases, our Risk team may carry out further checks to keep everything secure.

This could include:

  • Requesting additional documents

  • Reviewing account or payment activity

We’ll always tell you what we need — and why.

A Quick Heads Up

  • Verification checks can happen at any stage

  • Your account may be temporarily restricted while checks are completed

  • All checks follow UK regulations

  • Your data is handled securely at all times

💡Tip

Need more help? You can find full information in our Terms of Service, or reach out to Support if you’re unsure about anything.

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