To keep things safe and compliant, we may run different levels of verification on your account.
Most of the time, this happens in the background — but if we need anything from you, we’ll let you know.
Level 1 — Basic Verification
We confirm that you:
Are 18 or over
Are located in the UK
This usually happens during sign-up.
If we can’t verify you automatically, we’ll ask for:
Proof of ID (Passport, Driving Licence, or National ID)
Proof of Address (Bank statement, utility bill, or government letter)
✅ Once approved, you’re good to go.
Level 2 — Standard Verification
After Level 1, you can use your account as normal — deposits, withdrawals, the lot.
At certain points, we may need to run a few additional checks.
This might include:
Proof of ID
Proof of Address
If anything’s needed, we’ll explain exactly what to do.
Level 3 — Advanced Checks
In some cases, our Risk team may carry out further checks to keep everything secure.
This could include:
Requesting additional documents
Reviewing account or payment activity
We’ll always tell you what we need — and why.
A Quick Heads Up
Verification checks can happen at any stage
Your account may be temporarily restricted while checks are completed
All checks follow UK regulations
Your data is handled securely at all times
Need More Detail?
You can find full information in our Terms of Service, or reach out to Support if you’re unsure about anything.