Your account may be temporarily restricted while we carry out certain checks.
This is a standard security and compliance step — your funds remain safe.
Depending on the situation, restrictions can affect things like deposits, withdrawals, or access until everything is reviewed.
Common Reasons
Verification checks
We may need documents to confirm your detailsDocument issues
Files may be unclear, incomplete, or not accepted (e.g. screenshots)Mismatched details
Your personal info doesn’t match your payment methodSafer gambling checks
Temporary review to make sure everything is in controlAccount info updates
Differences in your name or address may need confirming
What to Do
Check your email and account notifications
Upload any requested documents via the Verification page
Make sure documents are clear, complete, and valid
Sit tight — we’ll email you once everything’s reviewed
A Quick Heads Up
Restrictions stay in place until checks are complete
If documents aren’t provided, access may remain limited
In some cases, accounts may be closed to meet regulatory requirements
We’ll always let you know by email if that happens