Your account may be temporarily restricted if certain thresholds are reached. This is a standard security and verification measure, and your funds remain safe.
These restrictions may limit account access, withdrawals, or other functionalities until verification or compliance checks are completed. They ensure the security of your funds and the platform's adherence to regulatory standards.
Common Reasons
KYC / compliance checks – updated documents may be required.
Document issues – unclear or incomplete uploads. Ensure submitted Proof of Address documents are valid, such as recent utility bills dated within the past 90 days and formatted as a PDF. Screenshots are not accepted.
Mismatched payment details – personal info doesn’t match your payment method; additional verification may be required.
Safer gambling reviews – temporary restrictions during responsible gambling assessments.
Issues Related to Account Information – Mismatches in name or address might require updating account details and uploading necessary verification documents.
What to Do?
Check notifications in your account and your email.
Submit documents if requested:
Upload clear, readable images with all corners visible.
Wait for review – you’ll get an email once your account is reactivated.
Need help? Click the chat button in the bottom right corner to contact Support — especially if you’re unsure why your account is restricted or need guidance on what to submit.
⚠️ Important Notes
If you’re unable to provide the requested documents, the restriction on your account will remain in place in line with our security protocols.
In some cases, restrictions may lead to permanent account closure for compliance reasons. If this happens, you’ll be notified by email.