Your account may be temporarily suspended while we carry out security or compliance checks.
This can happen if we need to verify your details or review recent activity.
Your funds remain safe.
Common reasons
Mismatched information
Your account details need to match your payment method (e.g. name or address differences).Third-party payments
Deposits must come from a payment method in your name.Security and compliance checks
Routine reviews or additional verification may be required.Duplicate accounts
Only one account per person is allowed.
What to do next
Check your email and account notifications — we’ll explain what’s needed
Upload any requested documents via the Verification page
Make sure documents are clear, complete, and valid
Sit tight — we’ll update you once everything’s reviewed
Need help?
If you’re unsure what’s required, hit the chat button in the bottom-right corner — we’ll guide you through it.