Is this a real request?
Yes — if we’ve asked for this, it’s a genuine request.
These checks are required as part of UK regulations, and all licensed operators carry them out.
Why am I being asked?
We may ask for this information if your account reaches certain deposit or withdrawal thresholds.
These checks:
Are required by the UK Gambling Commission
Apply to all licensed operators
Can apply to any customer, including long-standing accounts
All requests are handled confidentially.
What do I need to provide?
We’ll ask for documents that show the source and value of your funds.
This may include:
Bank or savings statements showing regular income
Proof of earnings (e.g. payslips, dividends, pension)
Proof of awards or other payments
Documents confirming employment
We’ll let you know exactly what’s needed for your account.
How will this information be used?
Your information is handled securely and in line with our Privacy Policy.
Only a small, dedicated team will review your documents
The checks are carried out to confirm funds come from legitimate sources
This is required to meet regulatory obligations
What happens if I don’t provide it?
If we’re unable to complete these checks, your account may be temporarily restricted or suspended until verification is complete.