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๐Ÿ“Š Explaining verification levels

Updated today

Level 1 โ€“ Basic Verification

We need to verify you under UK law to ensure you are:

  • Over 18 years old

  • Living in the UK

We try to do this electronically during sign-up, but sometimes documents are needed.
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If documents are required, you will be directed to the verification page to upload:

  • Proof of ID: Passport, Driving Licence, or National ID card

  • Proof of Address: Bank statement, utility bill, or government-issued letter

โœ… Once approved, you can use your account normally.

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Level 2 โ€“ Standard Verification

After passing Level 1, you can deposit, withdraw, and place bets freelyโ€”until your account activity or spending reaches higher thresholds.

If further verification is required, youโ€™ll be asked to upload:

  • Proof of ID (Passport, Driving Licence, or National ID card)

  • Proof of Address (Bank statement, utility bill, or government-issued letter)
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Level 3 โ€“ Advanced / Risk Review

If you have already provided your documents, our Risk team may request additional information or documents to keep your account safe.

  • We will explain why the documents are needed

  • Your data is always protected
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โš ๏ธ Important Notes

  • Additional document requests may occur even after initial verification

  • Accounts may be restricted if required by UK Gambling Commission regulations


Relevant Terms of Service:
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6.1.1 We are required to undertake certain checks to comply with our legal and regulatory obligations โ€“ for example to verify your age, identity, address, location, financial circumstances, and the source of the funds you deposit and use โ€“ and we may also undertake other credit, fraud prevention and verification checks (together โ€œVerification Checksโ€). We may ask you to provide various pieces of information and supporting documentation to enable us to carry out these Verification Checks, for example (but without limitation) a copy of your passport, driving licence, financial statements, documents to support the expenditure on your Account, proof of address and/or any other documents / evidence that we may reasonably require.

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