It is important that we are able to positively identify our customers to comply with both regulatory requirements and to help ensure the security of accounts. In order to achieve this we may request identification from our customers to prove your identity called Know Your Customer or KYC..
If you need to verify your identity, our support team will contact you by e-mail and you may need to provide a form of ID and documentation to verify your residential address to them. Verification must be completed prior to being able to make a withdrawal.
Upload an image of your ID:
National ID card or government-issued identity document
In order to verify your residential address, we would kindly request you to provide us with one of the following documents:
Council Tax Bill
*All of these must be dated within the last three months.
Be patient as it can take some time to process documentation and your account will be fully activated when it has been approved.
Please note that your account may be suspended if you don’t supply the required documentation or if you fail to pass our Age Verification or KYC checks.
We may ask for additional documents as part of our enhanced verification requirements.
As alternative to uploading documents via the app, you can also send them to us via email to our support inbox - firstname.lastname@example.org