It is important that we are able to positively identify our customers to comply with both regulatory requirements and to help ensure the security of accounts.

In order to achieve this, we may request identification from our customers to prove your identity( called Know Your Customer or KYC).
​
If you need to verify your identity, you will be prompted to do so when logging in to your account and you may need to provide a form of ID and documentation to verify your residential address to them. Verification must be completed before being able to make a withdrawal.
​
Upload an image of your ID:

Your proof of identity must be a picture with all corners shown and can't be expired. We're unable to accept scanned versions or screenshots.

To verify your residential address, we would kindly request you to provide us with one of the following documents:

*All of these must be dated within the last three months.

You can send a PDF file for an energy/water bill or bank statement as this may be easier to obtain. Screenshots and scanned versions can't be accepted either. If you prefer to photograph a document, all corners of the page must be shown in the picture.

If your last transaction took you over a spending threshold (deposits/withdrawals) of 2000 euros, documents will be required before the account is reopened and we won't be able to release funds or refund the transaction before the documents are sent and verified.

No, but the documents will be required before the account is released.

If parts of the picture are cropped, erased, blurred, or covered, we won't be able to take it as a valid form of verification. This happens because we need the actual document to verify the account and edited documents are not valid anymore since they were manually altered.

Sometimes documents are automatically approved and upon review, the documents are not valid as proof of identity or address. It may happen because the document is not valid, cropped, expired/out of date, not a valid format or information could not be properly read.

We advise you to check this article regarding verification of documents to ensure you're sending the correct documents and that they will be accepted quickly for you to get back to the website.
​
Be patient as it can take some time to process documentation and your account will be fully activated when it has been approved.

​​Please note that your account may be suspended if you don’t supply the required documentation or if you fail to pass our Age Verification or KYC checks.
​

It may happen because the account has hit the threshold for a different level of verification which will require the documents to be verified or because the documents initially sent were not valid for verification, causing the account to be suspended until a new one was sent. It is in line with our Terms of Service:

​Additional documentation or the request for documentation although the account was first verified upon creation may also occur. Accounts may be restricted if documentation is required to fulfill our obligations with the UK Gambling Commission, as stated in our Terms of Service:

3.2.1 Midnite reserves the right at its own discretion and at all times, to:

e. request documents to verify: (i) the identity of the Account Holder, (ii) his/her authorization to use a specific Card and/or (iii) other facts and information provided by the Account Holder. Further documentation may be requested to fulfil other regulatory requirements. Such request may be made at any given moment and Midnite reserves the right to suspend an account pending investigation;
​