At Midnite, account restrictions are part of our security and compliance procedures, designed to maintain a safe and responsible gaming environment.
Below are the most common reasons for restrictions, how to resolve them, and answers to frequently asked questions about verification.
Common Reasons for Account Restrictions
Your account may be restricted for several reasons:
Mismatched Payment Details
If the personal information on your account doesnât match your payment method, we may request additional verification.
Regulatory Compliance Checks
As part of Midniteâs Know Your Customer (KYC) process, we may require updated documentation to confirm account ownership.
Document Re-requests
If submitted documents are unclear or incomplete, we may ask you to resend them to meet regulatory standards.
Safer Gambling Reviews
To ensure responsible play, we may carry out safer gambling assessments. Temporary restrictions may apply while we evaluate account activity and may require additional documentation or communication.
What to Do Next
Step 1: Review the Notification
Log in to your Midnite account and check for messages about the restriction.
Check your email inbox for further instructions.
Step 2: Submit Documentation (if requested)
Go to midnite.com/account/verification to securely upload documents.
Follow the prompts or banners on your account page.
Ensure your images are clear, readable, and complete.
Step 3: Wait for the Review
Our verification team will review your submission.
Youâll receive an email once the review is complete and your account is reactivated.
Step 4: Reach Out for Support
If none of the above applies, or youâre unsure what to do, contact our support team for assistance.
Troubleshooting & FAQs
Q: My account is still restricted after uploading documents. What now?
Check that your submission meets all quality requirements (all document corners visible, information matches your account).
If the issue persists, contact our support team.
Q: I canât provide the requested documents. What happens?
If the necessary documents canât be provided, the restriction will remain in place according to our security protocols.
Important Note
In rare cases, restrictions may result in permanent account closure due to business or compliance reasons. If this occurs, you will be notified via email with relevant details.