Changing your email or username
You can update these directly by following these steps:
Go to My Account > Account
Click on Email or Username
Make your changes and save
Changing other details
Some details — like your name, address, or date of birth — can’t be changed directly by customers.
To update these, please click the chat button in the bottom-right corner and provide:
For name or date of birth updates
• A valid passport or driving licence
• Any official name change documents
For address changes
• A valid proof of address dated within the last 90 days
Our team will review your documents and update your details as soon as possible.