Resolving Incorrect Bet Settlement Issues
Midnite is committed to ensuring accurate bet settlement, but misunderstandings or errors may occasionally occur. Below, we provide steps you can take if you believe your bet was incorrectly marked as a loss.
Common Reasons Behind Settlement Issues
Misinterpretation of the market's terms or conditions.
Errors in assessing the outcome during initial settlement verification.
Discrepancies between provided statistics and recorded outcomes.
Steps to Address Bet Settlement Disputes
If you think a bet was settled incorrectly, follow these steps:
Gather Relevant Information: - Locate the Bet ID for the wager in question. - Review the terms and conditions specific to that market. - Compile evidence (like match statistics) supporting your claim that the settlement is incorrect.
Submit a Claim: - Contact Midnite Customer Support and provide the Bet ID along with a clear rationale explaining why you believe there was an error. - Ensure that all supporting evidence is shared to aid the review process.
Wait for Review and Resolution: - Your case will be escalated to the trading team for detailed verification. - Generally, you’ll be notified if the bet was settled correctly. Nonetheless, instances of modification post-review are possible. For example: - A bet initially marked incorrectly might be corrected upon re-evaluation of accurate stats. - In such cases, winnings will be credited into your account promptly.
Related Considerations
Ensure you understand the specifics of your selected market. Market rules, such as "Both Teams to Score" or "Clean Sheet Bets," directly impact how outcomes are determined.
Exercising patience is key. Thorough resolution processes often take time to guarantee fairness for all participants.
By following these steps, disputes are handled systematically, ensuring fair settlements whenever issues arise.