⚠️ Don’t worry! Suspensions are part of our security and compliance checks.
They often happen when account or payment details need verification, or during routine reviews to keep Midnite safe for everyone.
Common Reasons
🔑 Mismatched Information
Your account details must match your payment method. Examples:
Using a card under a different name
Address mismatch with your payment method
🚫 Third-Party Payments
Deposits must come from accounts in your name. Payments from a partner, family member, or friend may trigger a suspension.
🛡️ Security & Compliance Checks
Routine reviews may ask for additional documents or flag unusual activity.
👤 Duplicate Accounts
Only one account per person is allowed. Multiple accounts can cause temporary or permanent suspension.
What You Should Do
📩 Check Your Messages
Check your email or Midnite account — we usually explain why your account is suspended.
🗂️ Upload Required Document
Submit documents securely on our Verification Page.
✔️ Tip: Make sure all documents are clear, readable, and complete.
⏱️ Wait for Review
Our team will review your submission. Clear documents help speed up the process.
📲 If you’re unsure or the reasons above don’t apply, click the chat icon in the bottom-right corner to speak with one of our agents. They’ll guide you through the next steps.