⚠️ Don’t worry! Suspensions are part of our security and compliance checks.
They often happen when account or payment details need verification, or during routine reviews to keep Midnite safe for everyone.
Common Reasons
🔑 Mismatched Information
Your account details must match your payment method. Examples:
Using a card under a different name
Address mismatch with your payment method
🚫 Third-Party Payments
Deposits must come from accounts in your name. Payments from a partner, family member, or friend may trigger a suspension.
🛡️ Security & Compliance Checks
Routine reviews may ask for additional documents or flag unusual activity.
👤 Duplicate Accounts
Only one account per person is allowed. Multiple accounts can cause temporary or permanent suspension.
What You Should Do
Check Your Messages
📩 Check your email or Midnite account — we usually explain why your account is suspended.
Upload Required Documents
🗂️ Submit documents securely on our Verification Page.
✔️ Tip: Make sure all documents are clear, readable, and complete.
Wait for Review
⏱️ Our team will review your submission. Clear documents help speed up the process.
📲 If you’re unsure or want a faster update, click the chat icon at the bottom-right to talk to one of our agents. They’ll guide you through next steps.