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⛔ Why is my account suspended after making a deposit?

Bruno avatar
Written by Bruno
Updated over 3 weeks ago

An account suspension after a deposit usually happens due to mismatched account/payment details, security reviews, or regulatory compliance. Midnite takes account security seriously and follows gambling regulations to ensure a safe platform.

This guide explains common reasons for suspension and how to resolve them.


Common Triggers for Account Suspension

  1. Mismatched Information

    • Your account details (name, address, payment info) must match your payment method. Mismatches can trigger a suspension. Examples:

      • Using a card with a different name than the account holder.

      • Address discrepancies between your Midnite account and payment method.

  2. Third-Party Payments

    • Payments from cards or accounts registered under someone else’s name (partner, family member, etc.) violate Midnite’s Terms of Service and can cause suspension.

  3. Regulatory and Security Reviews

    • Routine checks may trigger suspension if:

      • You reach financial thresholds requiring additional documentation (e.g., proof of financial status).

      • Third-party services flag risk indicators during compliance checks.

  4. Duplicate or Multiple Accounts

    • Users are allowed only one account. Duplicate accounts may be suspended temporarily or permanently.


Next Steps

  1. Identify the Issue

    • Check your email and account messages for the reason for your suspension.

  2. Upload Documents (if requested)

    • Use the verification page to securely upload the required documents.

  3. Wait for Review

    • Our team will review your submission. Delays may occur if documents are unclear or inconsistent.

  4. Contact Support if Needed

    • If you have questions or need further assistance, contact our support team.

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