If something doesn’t look right, here’s how to check and get it sorted.
1️⃣ Double-Check the Details
Confirm the official result of the event
Review the rules for your market (e.g. BTTS, Clean Sheet)
2️⃣ Get in Touch
If it still looks off, contact Support via chat or email.
Include:
Your Bet ID
Any helpful details (e.g. match stats or screenshots)
3️⃣ We’ll Take a Look
Our Trading team will review your bet.
If there’s been a mistake, we’ll fix it and update your account as soon as possible.