Is this a real request?
Yes. Requests for proof of income or source of funds are legitimate and required by UK law.
Why am I being asked?
The Gambling Commission requires operators to verify the source of funds for customers who reach certain deposit or withdrawal thresholds.
Standard across all licensed UK operators.
Even long-standing players may be asked once thresholds are met.
Requests are handled sensitively and confidentially.
What information do I need to provide?
We require documents that show the source and value of your funds. Accepted documents may include:
Recent bank or savings statements showing consistent incoming funds from an identifiable source
Dated proof of awards or payments
Proof of earnings: payslips, director remuneration, dividends, pension
Any document confirming employment with details
How will this information be used?
Your information is treated in the strictest confidence, following our Privacy Policy
Only a small, dedicated team will review the documents
The purpose is solely to verify that the money used for betting comes from legitimate sources
This is required to comply with regulatory obligations
What if I don’t provide it?
If sufficient information is not provided, your account may be limited or suspended until compliance is confirmed