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⚠️ I am having trouble making a deposit

Freya avatar
Written by Freya
Updated over 3 weeks ago

If you clicked the ‘Deposit’ button but were not redirected to a confirmation screen, follow these steps:


Step 1: Check Your Deposit Status

  • Verify that the deposit appears in your transaction history, online banking, or e-wallet statement.

  • Confirm that you received a confirmation from your payment provider.


Step 2: Review Your Payment Details

Before re-attempting the deposit, make sure:

  1. Your payment details are correct. You can review and update them on the deposits page.

  2. You are entering the correct Card Security Number (CV2) – the last three digits on the signature strip on the back of your card.


Step 3: Technical Checks

  • Clear your cache and cookies – see our guide here.

  • Check if a pop-up blocker was enabled during the transaction. This can sometimes block the confirmation window.


Step 4: Contact Support

If you have issues please feel free to contact our support team here, we'd be happy to help!

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