Sometimes, your bets may take longer to settle than expected. Most delays are procedural and will resolve automatically, but a few factors can affect timing.
Frequently Asked Questions
Why do some bets require validation by the Trading team? Traders ensure results are confirmed through official sources, validating fairness in outcomes, especially for voided and abandoned matches.
⚙️ Common Reasons for Delays
Processing Times: High volumes or technical processes can cause short delays.
Waiting for Official Results: Bets are often settled only after official outcomes are confirmed.
Match Interruptions: Postponed, suspended, or abandoned matches can delay settlements.
Voided Matches: Matches voided due to issues like player withdrawals are validated by the Trading team, which ensures fair settlements but may take additional time.
Postponed Matches: Matches postponed and not played within a 48-hour window are marked void, unless traders decide on earlier settlement.
Abandoned Matches: Settlements involve additional processing to identify finalized outcomes or void bets, often applying the 48-hour rule.
High Event Volume: Peak times with high betting activity can lead to processing delays until validations are completed.
🏅 Sport-Specific Considerations
Football: Bets usually settle after 90 minutes + stoppage time (excludes extra time or penalties).
UFC, MMA, Boxing: Settlements can take up to 24 hours due to result verification.
Virtual Bets: Technical issues may delay settlements; providers are escalated as needed.
✅ What You Can Do
Check Official Results: Ensure the outcome of your event is confirmed.
Review Betting Rules: Settlement may vary depending on sport or market type.
Contact Support: If your bet remains unsettled after 24 hours, reach out for help.- Understand Timeframes: Familiarize yourself with the 48-hour rule for postponed matches and settlement practices.