Why is the Cashout feature unavailable or not working on Midnite?
The Cashout feature on Midnite is designed to allow users to settle their bets early, either locking in profits or minimizing potential losses. However, it is important to note that this feature is not guaranteed and may sometimes be unavailable. Below are the primary reasons and policies regarding Cashout availability:
Reasons for Cashout Unavailability
1. Live Market Conditions and Odds Fluctuations
Cashout values are calculated in real-time based on live odds. Rapid price movements or changes in odds, commonly seen during highly competitive or in-play events (e.g., sudden goals, fouls), can cause the Cashout feature to be temporarily unavailable or suspended.
If the odds change during confirmation, the system may cancel the Cashout request to avoid incorrect payouts.
2. Bet Eligibility
Not all bets qualify for Cashout. For instance, Cashout is currently unavailable for horse racing and may be disabled for specific markets or bet types, such as Bet Builder bets, depending on the terms and conditions of the individual wager.
If a particular bet has a negative value or is deemed ineligible for Cashout, the option will not appear.
3. Technical or Operational Restrictions
Cashout may be unavailable during: - Scheduled site maintenance on the Midnite platform. - Errors in bet grading or settlement processes. - Data feed delays or interruptions that impact the calculation of real-time values.
Temporary suspensions might also occur while live events or system updates render market conditions too volatile.
Midnite Policies on Cashout
Feature Not Guaranteed: The Cashout feature is provided as an enhancement to the betting experience but is not a guaranteed service. Midnite reserves the right to enable or disable the Cashout feature at its sole discretion, for any account, on any match, and at any time.
No Compensation: Users are not entitled to compensation for the unavailability of the Cashout feature. All bets will settle according to standard settlement rules based on the final results if Cashout is not used.
Sports-Specific Restrictions: Currently, Cashout is not available for horse racing bets. This exclusion applies universally to all users and cannot be overridden.
Suggested Steps if Cashout is Unavailable
Check Bet Details: Verify whether your bet is eligible for Cashout based on the terms or if there have been any live market disruptions impacting the feature.
Monitor Delays: Be aware that temporary unavailability might resolve as the market stabilizes or matches end.
Contact Support (If Necessary): For unresolved issues, reach out to Midnite support with your bet ID. Support can assist in clarifying specific situations, though they cannot guarantee a Cashout resolution.
By understanding these conditions and limitations, users can better navigate scenarios where Cashout might not be available.