Skip to main content

❌ I can't sign up - why?

Freya avatar
Written by Freya
Updated over 3 weeks ago

If you’re having trouble creating an account, check the solutions below before contacting support:

Common Issues & Solutions

  1. Incomplete or incorrect details
    Make sure all fields are complete and accurate. Even small errors can prevent registration.

  2. Email already registered
    If your email is linked to another account, try password recovery. If issues persist, contact support.

  3. Duplicate accounts
    Midnite allows only one account per person, household, or shared IP address. Accounts with matching phone numbers or addresses may be blocked.

Troubleshooting Steps

  • Clear your browser’s cache and cookies.

  • Enable pop-ups for the registration page.

  • Try a different browser or use a desktop instead of the app.

  • Check your internet connection (switch between Wi-Fi and mobile data if needed).

If these steps don’t work, reach out to our support team via chat or email—we’re happy to help!

Did this answer your question?