In order to make a withdrawal, your account must be fully verified. Visit our Know Your Customer (KYC) page for further information.

After clicking the ‘Withdraw’ button to confirm your withdraw, then you should have been redirected to a confirmation screen. If this does not happen, then please do the following:

  • Ensure that your payment details are up to date and not expired. You can review and update your payment details on the Withdraw page.
  • Check to see if the withdraw is processing on your transaction history

If you have any further problems when making a withdraw, please Contact Us and we can assist you further.

Did this answer your question?