We are aware that whilst for the majority of customers gaming is simply an entertaining pastime, for a small number of people it can become a problem. For any players wishing to limit their gaming, Midnite offers a Self-exclusion tool, which allows a customers to close their account immediately for at least six months. You can send us an email on support@midnite.com to request a self-exclusion period or threshold (minimum 6 months). Alternatively, you can access the tool by following these steps;

  1. Go to your Midnite account 

  2. Select "Responsible Gambling" 

  3. Select “Self-Exclusion” 

  4. Choose the period for self-exclusion (six months to five years), and confirm the selection by clicking the “Set Self Exclusion” button. The request will be accepted immediately and you will be logged out.

Self-exclusion is a formal process through which customers, at their discretion, request to be barred for a definite period. Self-exclusion shall become effective immediately. During this time, we cannot accept deposits or bets. We will close the customer’s account and return any remaining balance. Any ongoing bets will remain active and any winnings will be paid to the customer on termination of the event. Once the self-exclusion period becomes effective, it cannot be cancelled by the Company for any reason whatsoever and the customer cannot open another account. Once a customer requests self-exclusion this decision is irrevocable until the defined period of self-exclusion has expired, at which time the customer can contact Midnite and either request to resume gambling or set another period of self-exclusion. A 24 hour “cooling off” period will apply to those who have been approved to resume gambling.

We take all reasonable steps to ensure that the self-exclusion procedure is adhered to and we shall use all reasonable endeavours to ensure that no promotional material is sent to customers who have excluded themselves from playing. However, the customer accepts that we are in no way responsible towards the customer or any third party if they continue to play with any added accounts, in which they have changed any registration details (including cases in which the customer opens an account with the same details but inserted differently in the registration form) or if publicity material is inadvertently forwarded to him. We also strongly recommend that you seek urgent professional assistance if you find a way to continue playing during the self-exclusion period.

If you are considering Self-Exclusion, you may wish to register with GAMSTOP.

GAMSTOP is a free service that enables you to self-exclude from all participating online gambling companies licensed in Great Britain.

To find out more and to sign up with GAMSTOP please visit www.gamstop.co.uk.

Did this answer your question?