Why doesnât the progress bar update for my promotional rewards on Midnite?
Experiencing issues with the progress bar or promotional credits on your Midnite account? Hereâs a quick guide on how progress tracking works for promotions and common reasons for delays or errors.
How Progress Bars Work for Promotions
Progress bars are used to track your progress in fulfilling the requirements for various promotions, such as Free Bets or Free Spins. After you opt into a promotion and place your qualifying bet(s):
The progress bar updates only after a qualifying bet is settled, not placed.
For example, in the ÂŁ20 in Horse Racing Free Bets + 50 Free Spins promotion, your bet must be fully settled before the progress reflects.
Eligibility and Disqualifying Factors
To ensure your progress updates correctly:
Cashed-out bets or bets where one leg is voided will not count toward promotional progress.
Double-check that your bet complies with the specific terms of the promotion, such as minimum stake amounts and eligible bet types.
Common Reasons for Delays
Your progress bar might not update immediately due to several factors:
Settlement Timeframes: Some bets, especially accumulators or pre-match bets, could take longer to settle based on event timing.
Disqualifications: As mentioned, invalid bets, such as cashed-out ones, do not contribute to the progress tracker.
System Updates: Occasionally, there may be slight delays in the system reflecting updated progress even after bets are settled.
What To Do If Your Progress Isnât Updating
If your progress bar doesnât update after a reasonable time post-settlement:
Confirm that your placed bets meet all promotional criteria and havenât been cashed out or voided.
Verify the promotion details to ensure the event or game you bet on is part of the eligible scope.
Allow some time for system updates. Progress bars might not reflect changes instantaneously.
If none of these steps resolve the issue, contact Midnite customer support for further assistance. Be prepared to provide details of your qualifying bet.
Summary
The progress bar for promotional rewards on Midnite will only update after a qualifying bet is fully settled, provided it meets all promotional conditions and hasnât been voided or cashed out. If issues persist, check the promotion terms and consider reaching out to support.
Related Topics
Understanding Promotional Terms and Conditions
How to Contact Midnite Customer Support for Assistance
How Bet Settlement Affects Promotions