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👎Why Didn’t I Receive My Midnite Promotion Rewards?

Bruno avatar
Written by Bruno
Updated yesterday

If you’re wondering why you haven’t received your rewards from a Midnite promotion, it’s important to understand the basic rules and common reasons why rewards might not be credited. Below is a simple guide to help you check if your bets or actions qualify and what might cause them not to.


What You Need to Qualify for Most Midnite Promotions

To get rewards from most promotions at Midnite, these things usually need to happen:

  • Type of Bet and Amount Staked:
    You need to place bets that match the promotion’s rules. For example, the bet might need to be a pre-match accumulator or meet a minimum stake (the amount of money you bet).

  • Number of Selections in Your Bet:
    Some promotions ask for a minimum number of selections (like 4 or more). Even if one selection is voided, you might still need to have enough remaining to qualify.

  • Minimum Odds:
    Your total odds (how much the bet pays out) often have to be above a certain number, like 3/1 or 4.0.

  • Timing:
    You need to place your bet within the promotion period or within a certain number of days after signing up.

  • Bet Must Be Settled:
    The bet has to be fully completed and settled before rewards are given.


Special Steps for Casino Promotions

Casino promotions often have extra rules. Here’s what you should know:

  • Wagering Requirements:
    You might need to bet a certain amount of money on specific casino games before you can get the rewards.

  • Which Games Count:
    Only bets on the games listed in the promotion count toward these wagering requirements.

  • How Games Count:
    Different games count differently toward the wagering target. For example:

    • Slots usually count 100% (if you bet ÂŁ10, all ÂŁ10 count).

    • Table games (like blackjack or roulette) might count less, for example, only 10-20% of your bet counts. So if you bet ÂŁ10 on blackjack and it counts 20%, only ÂŁ2 counts toward the target.

  • Time Limits:
    You usually have a limited time (like 7 days) to complete the wagering.


Why Your Bet or Action Might Not Have Qualified

If you didn’t get your promotion reward, here are common reasons why:

  1. Bet Type Not Allowed:
    Some promotions don’t accept live (in-play) bets, cash-out bets, or bet builders.

  2. Stake, Odds, or Selections Not Meeting Requirements:
    The bet might be too small, have too few selections, or the odds might be too low.

  3. Used Cash-Out:
    Using cash-out on your bet usually disqualifies it from promotions.

  4. Void or Live Selections:
    Bets including voided legs or live bets often don’t qualify.

  5. Bet Still Open or Unsettled:
    Rewards only come after the bet is fully settled.

  6. Did Not Complete Casino Wagering Requirements:
    For casino promos, not betting enough on the right games or missing the time limit can disqualify you.


What to Do If You Think You Should Have Gotten the Reward

  • Check the Promotion Rules:
    Read the terms carefully to make sure you met all the conditions.

  • Review Your Bet and Casino Play History:
    Look for anything that might have disqualified your bet or stopped wagering from counting.

  • Contact Customer Support:
    If you’re sure you qualified but didn’t get the reward, contact Midnite’s support with your bet or play details for help.


Quick Tips to Remember

  • Always read the specific promotion rules before playing.

  • Make sure your bets meet the minimum stake, odds, and selection requirements.

  • For casino promos, complete all wagering on the eligible games within the time limit.

  • Don’t cash out early or use bet types that aren’t allowed.

  • Wait for all bets and wagering to fully settle before expecting rewards.

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