While we try to ensure a smooth, hassle-free experience in some instances we may need to refund a challenge. This can occur for a variety of reasons such as:
Your match did not begin within the allocated time period
Your match was too short to count as a complete game
No match was detected
An error occurred while trying to obtain your recent match data
Your match was not play in an eligible game mode
Please reach out to us via Support with details regarding your issue if you feel your bet was incorrectly refunded.