While we try to ensure a smooth, hassle-free experience in some instances we may need to refund a challenge. This can occur for a variety of reasons such as:
- Your match did not begin within the allocated time period
- Your match was too short to count as a complete game
- No match was detected
- An error occurred while trying to obtain your recent match data
- Your match was not play in an eligible game mode
Please reach out to us via Support with details regarding your issue if you feel your bet was incorrectly refunded.