While we try to ensure a smooth, hassle-free experience in some instances we may need to refund a challenge. This can occur for a variety of reasons such as:

  • Your match did not begin within the allocated time period

  • Your match was too short to count as a complete game

  • No match was detected

  • An error occurred while trying to obtain your recent match data

  • Your match was not play in an eligible game mode

Please reach out to us via Support with details regarding your issue if you feel your bet was incorrectly refunded.

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