After clicking the ‘Deposit’ button to confirm your deposit then you should have been redirected to a confirmation screen. If this does not happen, then please do the following:
Make sure the deposit is present on your transaction history, online banking, credit card or e-wallet statement
Check that you received a confirmation e-mail from your payment provider
Before re-attempting the deposit please consider the following:
Are the payment details correct? You can review and amend your payment details on the Deposits page.
Are you entering the correct Card Security Number (CV2)? Your CV2 is the last three digits on the signature strip on the back of your card.
Clear your cache.
Find out whether or not a pop-up blocker was enabled when making the original transaction. Sometimes this can block windows confirming the deposit has gone through.
If you have any further problems when making a deposit, please Contact Us and we can assist you further.