After clicking the ‘Deposit’ button to confirm your deposit then you should have been redirected to a confirmation screen. If this does not happen, then please do the following:

  • Make sure the deposit is present on your transaction history, online banking, or e-wallet statement

  • Check that you received a confirmation e-mail from your payment provider

Before re-attempting the deposit please consider the following:

  • Are the payment details correct? You can review and amend your payment details on the Deposits page.

  • Are you entering the correct Card Security Number (CV2)? Your CV2 is the last three digits on the signature strip on the back of your card.

  • Clear your cache.

  • Find out whether or not a pop-up blocker was enabled when making the original transaction. Sometimes this can block windows confirming the deposit has gone through.

If you have any further problems when making a deposit, please Contact Us and we can assist you further.

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