🔍 Step 1: Check the Paytable
For slot or table games that include a paytable:
Locate the Paytable: This is usually found by clicking the ‘?’ icon in the top-right corner of the game screen.
Understand the Payouts: The paytable explains what the expected payout is for various game results.
Check the Stake Used:
Your payout is typically calculated using your unit stake, not your total stake.
Example: If you are playing a 9-line slot at £0.10 per line (totaling £0.90 per spin), your payout is usually based on the £0.10 per line, not the total £0.90 stake.
📘 Step 2: Review the Game's Help Files
Each game includes help documentation outlining its specific rules and features:
Find the Help Files: These are also accessible via the ‘?’ icon.
What You’ll Learn: The help section typically includes:
Game rules
Bonus round details
Win conditions
Feature mechanics
🆘 Step 3: Contact Support for Further Help
If you’ve reviewed the Paytable and Help Files and still believe the payout is incorrect, please get in touch with us.
📨 What to Include When Contacting Us
To help us investigate your query quickly and accurately, please provide:
🕹 Game title
🔢 Round ID (if available)
🕒 Exact time and date the round took place
📸 Screenshots of the game result or issue (if possible)
💬 Details of what you expected vs. what you received
📞 How to Reach Us
📧 Email: support@midnite.com
💬 Live Chat: Available in the Help section of our website or app
We’re here to help and will be happy to investigate any issues for you. 😊